Frequently Asked Questions
Drayton Valley Storage is dedicated to providing you with hassle-free storage solutions.
Below are frequently asked questions for your information!
If you have other questions, please contact us.
Our staff have local knowledge so we are better able to serve you.
Is there a fee to book a storage unit?
At Drayton Valley Storage there are no fees to book or reserve a storage unit.
Is there a deposit charged for a gate card or opener?
No gate card or opener required. We offer cell phone access to the yard.
Is there a security deposit?
No security deposit is charged at Drayton Valley Storage.
What can I put in a storage unit?
You can store your own belongings that typically include most household or business items provided they aren’t on our prohibited items list below. You may not store items that belong to another person.
- No Firearms, munitions or explosives
- No Food (Including pet food)
- Hazardous, noxious or toxic materials
- Living (and dead) things (plants, animals etc.)
- Money or personal/legal documents
- Priceless and irreplaceable items
- Stolen property
What type of security and protection do you provide?
We have a fully secure perimeter with barbed wire topped 6 foot chain link fence, security monitoring and yard lighting. Also, there is someone always on site during office hours. We also insist on hidden shackle disc locks on our units.
What type of units do you have?
Our storage units are available in all sizes and are all on the ground floor. You can easily drive up to your unit for loading and unloading.
What will fit into the different sized storage units?
A person’s belongings come in many shapes and sizes, so to help you with determining what size of a storage unit you need we have a storage calculator where you can input an inventory of your belongings and get an accurate answer.
What type of notice is required to vacate my storage unit?
Same day notice either in writing or verbally at the office is all that’s required. Giving proper notice is important. If we are not aware that you have moved out we may keep charging you for the storage unit.
What type of access do I have to my storage unit?
Storage access hours are 6:00 am to 11:00 pm 7 days a week via our cell phone app. Office hours are Monday to Thursday 9:00am to 4:00pm, Friday 9:00am to 3:00pm, and Saturday 10:30am to 1:30pm.
How do I pay for self-storage?
We make paying for your storage unit as easy as possible. You can make your payment in person, over the phone, or through our website’s payment portal. We also give you the option to have your monthly payment debited from your credit card or bank account. For the security of our customers and for the safety of our staff we do not accept cheques, cash, or money orders.
Why don’t we offer 24-hour storage access?
For customer safety and the security of their items, we do not allow 24 hours access except in special circumstances. These special circumstances include situations like if you are a business or tradesperson that work extended hours. For these situations contact our office and we will set up special access permission on the gate app so you can start your day when you need to.
Can you live in a storage unit or your RV parked at our storage facility?
No. Living in a storage unit or an RV parked at a Storage facility is prohibited by provincial housing laws. Any person found living on the premises will be evicted to comply with the law and our insurance policy.